The feedback we gain from working with homebuilders and homeowners drives the development of new design solutions or product enhancements. If an idea is to evolve into a product that shifts the market, it must successfully complete many steps. The innovation must pass rigorous tests in the Reliability Lab at corporate headquarters. Then the Marketing Group must translate the technology into a product that offers true benefits. Before that product reaches consumers, it is again lab-tested extensively under a variety of simulated conditions.

This thorough process can take up to two years. All of the upfront verification, however, pays off later in product quality and reliability. In fact, our products enjoy what may be the lowest service call rate in the fireplace industry. By questioning and testing every innovation, we uphold our brand integrity.

As a manufacturer with multiple facilities we have the capability to adjust our production levels to respond quickly to increased demand and maintain a seamless flow of inventory.